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Gimbal Glue/Fixing Issue (Isolated Incident)
SOLUTION: Raise a ticket with DJI Support as this issue is extremely isolated at this time, with only a single known report.
The gimbal roll axis plate appears to be secured via a fixing pin and glued application. We posted these images to Twitter and DJI Support fortunately responded to us with the following statement:
The industrial glue process used for the Mavic 2 is an established technology and is commonly used in the consumer electronics industry, as well as having been previously used in multiple DJI products (such as the Phantom 3 and for the Mavic Pro’s gimbal). The gluing process has passed comprehensive and rigorous testing to make sure it matches the high-quality standards that DJI sets to ensure we deliver a safe product that can be used with the utmost confidence. For the case you reported, DJI has promptly investigated the reason for the accident and handled the issue appropriately.
On this basis, the issue does seem to be unusual and rare but ensure that yours is stable and fixed securely on arrival.
Marked Gimbal / Loose Fitting Cover
SOLUTION: Raise a ticket with DJI Support and provide photos to evidence the issue which appears to be caused by a loosely fitting gimbal protector/guard which has fallen off in transit.
A user named Ben George initially reported this issue via our DJI Mavic Facebook group, stating that his brand new drone arrived with a marked gimbal, he suspected that the gimbal lock/protector to have fallen off in transit.
Other users have also reported that their gimbal protector/cover is too loose and does not remain in place when fitted.
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